Best Call center Orders

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call centerese

Ah yes. It's not really fair, they teach this language to the CSR's but don't let the techs take the class to learn it also.

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good god, nobody here can spell either.

Not sure if you're referring to your office or on this board. Regardless, I cheat, Firefox has a built in spell checker. My spelling may not be perfect, but it's close. Firefox needs a grammar/punctuation checker too though.

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good god, nobody here can spell either.

Not sure if you're referring to your office or on this board. Regardless, I cheat, Firefox has a built in spell checker. My spelling may not be perfect, but it's close. Firefox needs a grammar/punctuation checker too though.

Office of course!  We're all educated here on the boards.   I should have specified. 

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Office of course!  We're all educated here on the boards.   I should have specified. 

Yup Im Hihlee Edukatd!.

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I had a no block sync TC today... Comments read "No block sync. Modem online. no surf"

POW! <sigh>

Then yesterday on a broadcast only customer, "Audio issue"... broadcast is 2-22 here, and she was complaing that TNT on 24 had pic, but no audio... After going back and forth because "the lady on the phone guaranteed i get TNT with broadcast" I told her i'd roll out there and fix it for her... with a new trap

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I had a no block sync TC today... Comments read "No block sync. Modem online. no surf"

Yeah I never understood why so many CSR's use the NBS code when the modem is clearly online & there is a code for 'can't surf' they could/should be using instead.

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Worst part is, i looked up the modem and it was connected to a router, called the customer and had her reboot the router and 30 seconds later she was online...


TC was 3/26 i think and the modem had an uptime of 11 days... Thanks call center dude for doing .... err wtf did you do. 

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Yeah, I've had I don't know how many TCs for box not working and all it needed was a hit.

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Lovin the csr's ... exact notes :     // PLS ARRIVE 30MIN B4 ARRIVING GATED COMUNITTY

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 had a job today, work order comments just said, HAS DOG.     so glad they used the space for such usefull info.    really funny part was that when i get there is was expecting a big, maybe aggressive dog, and it was a tiny dog smaller than my boot.

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work order comments just said, HAS DOG. 

I used to go through my work orders in the morning to weed out the "no truck" and fix what I could fix before I went to the job. I would have canceled that job and commented it "Canceled order due to no cable issue, referred to a veterinarian."

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just another example of how subs think the cable company can fix anything.....   

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WO Comments: PICTURE IS JUMPIMG FROM CH TO CH AND SCRAMBLING CUST SOME ONE WHO KNOWS

Cust some one who knows?   WTF does that mean?

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WO Comments: WHITE SCREEN BOX WON'T BOOT. EXCHANGE HD DVR/REMOTE HOOK UP CB4 ***-***-****,PLEASE SCHEDULE1ST
Problem Code: 43 HD-DVR EQUIPMENT PROB
Finding Code: i1
Solution Code: i1

Thanks call center for diagnosing the problem and telling me what I have to do to fix it! Makes my job so much easier when they meet me at the door with the equipment.   

And the finding/solution code means......

Some dumb ass discoed the wrong drop. Thanks for the extra work of having to reconnect the customers perfectly good equipment.....

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Thanks for the extra work of having to reconnect the customers perfectly good equipment.....

That's the shit that causes homicides