Author Topic: Best Call center Orders  (Read 6994 times)

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Re: Best Call center Orders
« Reply #270 on: January 12, 2011, 04:58:04 PM »
Just saw an order yesterday where the CSR tried to abbreviate customer as cust, but instead typed cunt.

are you certain that was a typo?

That could have been an order that I did a pre-call on... lmfao  Modified to more reflect customers attitude...hahaha
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Re: Best Call center Orders
« Reply #271 on: February 11, 2011, 09:12:40 PM »
It wasn't a mistake order, but I definitely balked this morning when I logged in and I had one job.. to run 9 outlets.  :eek:
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Re: Best Call center Orders
« Reply #272 on: February 12, 2011, 07:39:57 AM »
It wasn't a mistake order, but I definitely balked this morning when I logged in and I had one job.. to run 9 outlets.  :eek:

FML

That's one you hope there was a miscommunication and they are already wired you just need to put some fittings on and activate.

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Re: Best Call center Orders
« Reply #273 on: February 12, 2011, 10:24:52 PM »
FML

That's one you hope there was a miscommunication and they are already wired you just need to put some fittings on and activate.

Definitely FML.. and it wasn't a miscommunication, it was basically a residential pre-wire, the guy was adding 9 rooms to his house and wanted an outlet in all of em. I started the day with a brand new 700 foot coil from warehouse and now I have about 25 feet left.

I'm in-house, so I don't need to worry about whether I run a drop or not, it's all the same money to me.
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Re: Best Call center Orders
« Reply #274 on: February 12, 2011, 11:30:08 PM »
im always booking my self 8-9 outlets even if i do 4  we dont get paid for running  drops so i i have to add a couple of a/o to compensate for it

You're a dirtbag. You don't like the comp schedule quit or go work for the actual cable company, but falsifying installs is a douche move plain and simple. I don't care how hard you have it as a contractor, there's no excuse for that. I hope someone from your company (rather, the company your company works for) monitors this forum and blackballs your ass. And you have the gall to come in here and complain about the bad reputation contractors have and how you can "run circles" around the inhouse guys. You're shite. Go spread some more braid on a customers carpet cause they ticked you off you amateur.

screw that man

he doesn't get paid for running drops..  wtf kind of shit was that.  if before i went inhouse i wasn't paid for drops i would have damn well figured out how to either get paid or rescheduled that shit...   so as a contractor he's getting fucked so he shouldn't try and get paid for what he does..  that is a broken system.  should he falsify.  no he should not.  should he do work and not be able to bill for it.  no the company should not let him. 
>_<  Seriously?

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Re: Best Call center Orders
« Reply #275 on: February 13, 2011, 07:46:17 PM »
im always booking my self 8-9 outlets even if i do 4  we dont get paid for running  drops so i i have to add a couple of a/o to compensate for it

You're a dirtbag. You don't like the comp schedule quit or go work for the actual cable company, but falsifying installs is a douche move plain and simple. I don't care how hard you have it as a contractor, there's no excuse for that. I hope someone from your company (rather, the company your company works for) monitors this forum and blackballs your ass. And you have the gall to come in here and complain about the bad reputation contractors have and how you can "run circles" around the inhouse guys. You're shite. Go spread some more braid on a customers carpet cause they ticked you off you amateur.

screw that man

he doesn't get paid for running drops..  wtf kind of shit was that.  if before i went inhouse i wasn't paid for drops i would have damn well figured out how to either get paid or rescheduled that shit...   so as a contractor he's getting fucked so he shouldn't try and get paid for what he does..  that is a broken system.  should he falsify.  no he should not.  should he do work and not be able to bill for it.  no the company should not let him. 



if he doesn't get paid for running drops, he shouldn't run drops. That means either finding a new job or rescheduling. Making up other work that never gets done to compensate is no better than the MSO not paying for the drop. In fact, it's worse, because both parties agreed, at some point, that they wouldn't be paid for drops. One party has no say in whether they're being screwed by falsifying work orders.  MSO's are going to get the most work for the least money, especially from contract partners they know have no vested interest in their profitability. That's capitalism. You don't like it, you want to get paid for every minute you work, go in house. The top two reasons contractors don't go inhouse? 1)They can't get hired. There's a reason for that. Usually they can't pass the simple math test or the interview. 2) "I make way more as a contractor." Then STFU and run your free drops. You're making the choice to do so by sticking around for the money grab. Consider it repayment for all the installs you punted and in house guys had to roll behind and you didn't get backcharged for.

It's no secret that mc141 and I have butted heads in the past, which is why I thought better of that rant and retracted it shortly after posting. Since you caught it in the short time it was there in a quote, I'll stand behind it. Dude is a dirtbag. He give contractors and cable techs in general a bad name. This is just the latest chapter in an autobiography he's been working on for a long time here.

I'm not interested in getting into a pissing match on the subject, so that's my .02 + .02 and I'm done with the topic.

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Re: Best Call center Orders
« Reply #276 on: February 25, 2011, 07:04:34 AM »
epic trouble call here...service guys might have an issue with this one....lol



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Re: Best Call center Orders
« Reply #277 on: February 25, 2011, 09:59:24 AM »
WTF does a bad pole have to do with VOD?

Oh, and we can sign those out of the warehouse right? With 48 hours notice...
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Re: Best Call center Orders
« Reply #278 on: July 18, 2011, 08:45:44 AM »
two good refer to maintenance jobs from contractors.....

Quote
Corp 95** tech 63** acct 40****** needs maintenance at tap ch 3 is 13, ch 36 is 14 and ch112 is -2. At ground block ch3 is 7, ch 36 is 7 and ch112 is -6.


i get the low levels at the tap, but dont ya find it odd to lose 6 on ch3, yet only 4 on ch112????

god i hope they changed the drop.....


from same guy:
Quote
Corp 95** tech 63** acct 41***** needs 3 port tap now it is only a 2 port tap. It cannot be split because signal is too low. Signals at tap are 13 at ch3 and ch36 and 2 at ch112.

might have a problem locating one of those.....



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Re: Best Call center Orders
« Reply #279 on: July 18, 2011, 02:29:27 PM »
two good refer to maintenance jobs from contractors.....

Quote
Corp 95** tech 63** acct 40****** needs maintenance at tap ch 3 is 13, ch 36 is 14 and ch112 is -2. At ground block ch3 is 7, ch 36 is 7 and ch112 is -6.


i get the low levels at the tap, but dont ya find it odd to lose 6 on ch3, yet only 4 on ch112????

god i hope they changed the drop.....

Should be about a 70' drop according to ch112, but about 500' according to ch3! lol  Was that legit or were the tap levels bogus?


Quote
from same guy:
Quote
Corp 95** tech 63** acct 41***** needs 3 port tap now it is only a 2 port tap. It cannot be split because signal is too low. Signals at tap are 13 at ch3 and ch36 and 2 at ch112.

might have a problem locating one of those.....

Just use a 4 port tap and snap #4 off.   ;D

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Re: Best Call center Orders
« Reply #280 on: July 18, 2011, 06:21:54 PM »
im always booking my self 8-9 outlets even if i do 4  we dont get paid for running  drops so i i have to add a couple of a/o to compensate for it

You're a dirtbag. You don't like the comp schedule quit or go work for the actual cable company, but falsifying installs is a douche move plain and simple. I don't care how hard you have it as a contractor, there's no excuse for that. I hope someone from your company (rather, the company your company works for) monitors this forum and blackballs your ass. And you have the gall to come in here and complain about the bad reputation contractors have and how you can "run circles" around the inhouse guys. You're shite. Go spread some more braid on a customers carpet cause they ticked you off you amateur.

screw that man

he doesn't get paid for running drops..  wtf kind of shit was that.  if before i went inhouse i wasn't paid for drops i would have damn well figured out how to either get paid or rescheduled that shit...   so as a contractor he's getting fucked so he shouldn't try and get paid for what he does..  that is a broken system.  should he falsify.  no he should not.  should he do work and not be able to bill for it.  no the company should not let him. 



if he doesn't get paid for running drops, he shouldn't run drops. That means either finding a new job or rescheduling. Making up other work that never gets done to compensate is no better than the MSO not paying for the drop. In fact, it's worse, because both parties agreed, at some point, that they wouldn't be paid for drops. One party has no say in whether they're being screwed by falsifying work orders.  MSO's are going to get the most work for the least money, especially from contract partners they know have no vested interest in their profitability. That's capitalism. You don't like it, you want to get paid for every minute you work, go in house. The top two reasons contractors don't go inhouse? 1)They can't get hired. There's a reason for that. Usually they can't pass the simple math test or the interview. 2) "I make way more as a contractor." Then STFU and run your free drops. You're making the choice to do so by sticking around for the money grab. Consider it repayment for all the installs you punted and in house guys had to roll behind and you didn't get backcharged for.

It's no secret that mc141 and I have butted heads in the past, which is why I thought better of that rant and retracted it shortly after posting. Since you caught it in the short time it was there in a quote, I'll stand behind it. Dude is a dirtbag. He give contractors and cable techs in general a bad name. This is just the latest chapter in an autobiography he's been working on for a long time here.

I'm not interested in getting into a pissing match on the subject, so that's my .02 + .02 and I'm done with the topic.

And I'm going to argue that you are paid to properly complete the job and if that requires replacing the drop so be it.

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Re: Best Call center Orders
« Reply #280 on: July 18, 2011, 06:21:54 PM »