don't get me started on custom times. If it's a 1-4, I'm gonna be there where it fits on my route regardless of what the comments say. I've had jobs next door to each other both 12-4 one said come after 3. Screw that. If you wanted an appointment after 3 you should have gotten a 4-6 or something later. If nothing was available that day then you're gonna have to wait.
Most of the time, if its something like a 3-6 appointment, and it says please come at 5, i do my best to knock on that door at 3 on the dot lol, ill even drive out of my way to do it, for the easy cancel of the job, and to prove a point. had customers argue with me before cause they werent home, and thought the timeframe ment they just had to get home from whatever they were doing before the end of the timeframe. What I hate though is when our stupid dispatchers will call the customer to confirm they are not home, the customer says they will be there in 10 min.. dispatch says ok thats fine, then tell me to wait for them. I always say sure, doortag the house then leave
Cause when a customer says they will be there in 10, what they really mean is ok ill be there after i stop by wall-mart real fast on my way back home.
