Author Topic: Hub tech rant!  (Read 419 times)

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Hub tech rant!
« on: November 20, 2011, 11:34:04 PM »
Have a node I have created two tickets for the hub techs to look at the return on.  It has a market health score in the high 20's now.  Both tickets have been closed with no problem found.  So now, I am on-call, it is 12:30 in the morning, and I get paged for 'missing modems, possible bad transmitter or receiver; noise floor looks good on pathtrack USSNR=16"  I go out to the node, replace the transmitter, no change.  Now I have to sit and wait for a hub tech to come in and do what should of been done 3 weeks ago, and change the receiver.  I am already at 35 hours of overtime since last Tuesday.


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Re: Hub tech rant!
« Reply #1 on: November 21, 2011, 07:19:30 AM »
Update:

Hut tech found no problem in the hub, but now when the new market health report was run, the SNR has gone up to 34 for this node...  HHHmmmm

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Re: Hub tech rant!
« Reply #2 on: November 21, 2011, 03:39:44 PM »
typical Headend/hub "fix"



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Re: Hub tech rant!
« Reply #3 on: November 21, 2011, 06:11:12 PM »
No, no... you've got it all wrong. There is never a problem in the hub! lmao
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Re: Hub tech rant!
« Reply #4 on: November 21, 2011, 10:32:58 PM »
"The Dark Brotherhoods Where Nothing Ever Happens"
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Re: Hub tech rant!
« Reply #4 on: November 21, 2011, 10:32:58 PM »