Started by CableTool, October 31, 2007, 01:06:08 pm
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Quote from: slacker05 on July 04, 2008, 07:55:43 pmQuota optimization. otherwise known as lube
Quote from: Hardlife on October 31, 2007, 03:33:52 pmSucks but no one in upper management will listen to us. Ass clowns.
QuoteI've been working on the Netgear Vs XBoxLive issue. My techs have come across a few calls lately, some of them repeats. When a customer connects to XBL their router resets itself. I witnessed this the other day. It does not matter if the subs computer is hooked up at the same time or not, hardwired or wireless. I inquired with the warehouse to see if they had any Linksys routers, they stated they did not. There is no resolution for this. The Netgear we provide is on the supported list for Netgear routers. I believe our Firmware is up to date for our router however. Here is a link to the XBL site and the supported devices.http://www.xbox.com/en-US/support/connecttolive/xbox360/homenetworking/equipment.htm Attached also is our device list including current software/firmware versions. The only resolution for these customers is either swapping out the Netgear with a standard modem and instructing them to purchase their own router, or start looking for Linksys routers in the warehouse and holding them for situations like these. I have three customers right now that cannot use our router with their XBL service. ( Which is rough since we partnered with XBox to sell our service ) http://teamcomcast/TeamComcast/Main/Section/article.aspx?sectionID=40§ionCategoryID=36&articleID=2316 Here are a few sites online that I found explaining the issue from a customers perspective.http://www.techsupportforum.com/gaming-forum/console-gaming-support/180259-xbox-live-problem-disconnecting-random.htmlhttp://forum1.netgear.com/showthread.php?t=14832 Whomever is attending the IVR training coming up try to bring this up to Mike and see if he has any answers. The IVR training touched on modems, networking and Comcasts software being installed on the NetGears for our exclusive use. He might have a workaround. I know in the IVR class I took he stated we will be ditching Comcast Branded routers altogether and subs will be able to purchase standard standalone routers through us. Until then however we are stuck with this issue. It will only get worse as Christmas nears and new game consoles are set up across the west. Does anyone else have any info or fixes?
Quote from: sleepinwitdcablguy on December 23, 2007, 04:53:14 pmI wish stupid hurt.
Quote from: Decoy on September 20, 2010, 10:25:36 amIn the pursuit of numbers customer service suffers.
QuoteFor most devices that use NAT, port forwarding is not required to connect to Xbox Live. This is especially true if you use an Xbox Live certified device. Port forwarding should only be needed if you use a proxy server or a true firewall device instead of, or in addition to a NAT. Sometimes, you may have to configure port settings on a non Xbox Live certified router or gateway.If there is a firewall device between the Xbox console and the network device, you may have to configure the firewall to enable communication on specific network ports. If the NAT status in the Network Status area of the Dashboard is "moderate" or "strict," you may have to configure port settings.The following ports must be available for Xbox Live to operate correctly: • UDP 88 • UDP 3074 • TCP 3074
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