Started by MNMaintenance, November 09, 2010, 11:29:05 pm
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Quote from: MNMaintenance on November 09, 2010, 11:29:05 pmI'm driving leakage today, and I get flagged down by someone that is having problems with his phone. He is able to receive incoming phone calls, but is only able to make calls to other numbers with his same dialing prefix. Because of this, he can't call the local customer service phone number, as well as the 800 phone number. Sounds like a provisioning problem to me. I don't deal with this normally, so I get a hold of a service supervisor. He tells me to call this particular phone number, and choose option 2. Sure enough, option two is labeled as phone provisioning. I get through to a lady, who asks me for a tech number and job number. I explain that I was stopped on the road, and I don't have a job number, I am trying to help out this customer, and he can't call into customer service to schedule a job. She again asks me for my tech number and job number. I again tell her I don't have a job number. She tells me to tell the customer to call customer service and set up a job, and hangs up on me. I called the supervisor back, and tell him what happens. He remembered after he hung up with me the first time that yes, they wouldn't help me without that information. He took down the information, and sent it to fulfillment to deal with. Way to make it easy to help out a customer!
Quote from: JoeW on November 11, 2010, 03:54:30 pmAround here that would mean they are in seasonal mode. From November 1st to I think April 1st phone goes to local calling only and 911.
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